Terms of Service

By creating an account, ordering a plan, using a Serivox service, or accessing the Serivox console, you agree to these Terms.

If you are using Serivox on behalf of a company, client, organization, or other entity, you are confirming that you have authority to accept these Terms for that entity.

Serivox is a hosting platform that provides Web Hosting, App Hosting, Email Hosting, customer account access, billing workflows, and support tied to services and organizations.

These Terms apply to the public site at serivox.com, the customer console, and the services you order or manage through Serivox, unless a separate written agreement applies to a specific relationship.

• You must provide accurate and current information when creating and maintaining your account, organization, and service records.
• You are responsible for activity under your account, including use by your team members or anyone you authorize.
• You must keep your login credentials, recovery methods, and billing contact details secure and current.
• If you become aware of unauthorized access or misuse of your account, you should contact Serivox promptly and take reasonable steps to secure the account.

Serivox currently offers hosting services through product lines including:

• Web Hosting for websites and related website management workflows
• App Hosting for application services such as websites, APIs, and related app operations
• Email Hosting for domain-based mailbox and mail management services

Service details, limits, and availability depend on the plan you choose and the product configuration shown in the current Serivox console and pricing pages.

• You are responsible for the websites, applications, email content, domains, DNS settings, mailboxes, and other materials or configurations you place on or connect to the platform.
• You are responsible for making sure your use of Serivox is lawful and does not infringe the rights of others.
• You are responsible for reviewing service limits, setup requirements, and billing details before ordering or changing a plan.
• You are responsible for maintaining your own copies of content or business-critical data where that is important to your operations, even where Serivox provides operational safeguards such as backups or billing review protections.

You may not use Serivox in a way that is unlawful, abusive, or disruptive to the platform or other users.

• illegal activity, fraud, deceptive activity, or rights infringement
• distribution of malware, malicious code, phishing pages, exploit delivery, or unauthorized access activity
• spam, abusive bulk email, or email activity that Serivox reasonably believes is harmful or deceptive
• attacks on the platform or other networks, including denial-of-service activity, probing, or interference
• misuse of domains, mailboxes, websites, applications, or routing in a way that threatens platform stability or trust
• attempts to bypass account, billing, security, or service controls

Serivox may act to investigate, limit, suspend, or remove access where we reasonably believe use violates these Terms or puts the platform, customers, or third parties at risk.

Serivox is a paid service platform. Plan pricing, plan limits, billing country, and billing currency are shown in the active pricing and billing flows used by your account.

• Services may be tied to an organization and billed through invoices generated for that organization.
• Payments may be confirmed through an available online payment method or through a manual-payment review flow.
• For manual payments, customers may be asked to submit payment information, references, and receipt evidence through the invoice workflow so billing can review the payment.
• Pricing, currency, and invoice behavior can depend on the billing country selected for the organization.
• If payment is not completed or approved in time, invoices may become overdue and linked services may be placed at risk of suspension or suspended for nonpayment.

Service delivery is subject to successful payment confirmation. Additional information about digital service activation and delivery is available in our Delivery & Shipping Policy.

Serivox may suspend, limit, or terminate access to all or part of the service where reasonably necessary to protect the platform, enforce these Terms, address security or abuse concerns, or respond to unpaid or unresolved billing.

• Services may be suspended for nonpayment if linked invoices become overdue or required payment review is not resolved in time.
• Serivox may limit or suspend access while investigating suspected abuse, fraud, security incidents, or serious Terms violations.
• Customers may cancel services through the service-management flows provided in the console. In some cases, the default cancellation path suspends resources before permanent deletion.
• Deleting or deprovisioning a service may be irreversible.

We will generally try to preserve clear customer messaging in the console or billing/support flows, but we may act immediately when needed to protect Serivox, customers, or third parties.

Cancellation and refund requests are governed by the Serivox Refund & Cancellation Policy. Cancelling a service does not automatically entitle the customer to a refund for the current paid period.

Serivox and its platform materials, branding, software, site design, and service interfaces remain the property of Serivox or its licensors.

You retain your rights in the content and materials you upload or configure through the platform, but you grant Serivox the limited rights needed to host, process, route, transmit, back up, review for support purposes, and otherwise operate the services you request.

Serivox depends on third-party infrastructure and integrations to operate parts of the platform, including systems involved in hosting orchestration, email delivery, storage, authentication, and domain or routing workflows.

If you connect your own domains, repositories, email clients, or other third-party tools, you remain responsible for maintaining the rights and access needed for those connections to work.

Serivox works to provide a reliable and usable hosting platform, but the services are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

These Terms do not create an uptime commitment, SLA, guaranteed response time, guaranteed feature availability, or guaranteed uninterrupted operation unless a separate written agreement says otherwise.

To the extent permitted by applicable law, Serivox will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity arising from or related to the use of the platform.

To the extent permitted by applicable law, Serivox's total liability for claims arising out of or related to the services will not exceed the amount you paid to Serivox for the affected services during the 12 months before the event giving rise to the claim.

You agree to indemnify and hold Serivox harmless from reasonable claims, losses, liabilities, and expenses arising from your content, your use of the services, your violation of these Terms, or your violation of another person's rights.

Serivox may update these Terms from time to time as the platform and business evolve. When we do, we will post the updated version on this page and update the last-updated date.

Continued use of Serivox after an updated version takes effect means you accept the revised Terms.

These Terms are intended to be interpreted under applicable law governing the Serivox service relationship, subject to any mandatory legal requirements that apply to a particular dispute or customer relationship.

If a dispute cannot be resolved directly, it should be brought in a court or forum with lawful jurisdiction over the dispute and the parties, unless a separate written agreement states otherwise.

If you have questions about these Terms, contact Serivox at hello@serivox.com or use the support area in the Serivox console if you already have an account.

• Privacy Policy
• Delivery & Shipping Policy
• Refund & Cancellation Policy