Delivery & Shipping Policy

Serivox provides digital hosting services, including Web Hosting, App Hosting, and Business Email Hosting.

Serivox does not sell or ship physical products. Therefore, no physical shipping or courier delivery is required.

Service delivery begins after payment has been successfully confirmed. Payments may be confirmed automatically through an available online payment method or manually after payment information or proof of payment has been reviewed.

An order is not ready for provisioning while its payment remains pending, unconfirmed, rejected, cancelled, or incomplete.

Services are delivered electronically through the customer’s Serivox account. Depending on the purchased service, delivery may include:

• Creation of the hosting service
• Activation of the selected hosting plan
• Access through the Serivox Console
• Service configuration details
• Domain or DNS instructions
• Deployment or runtime access
• Email mailbox or mail-server configuration
• Confirmation emails or service notifications

Customers are responsible for providing accurate account, domain, project, and configuration information where required.

Most services begin provisioning automatically shortly after payment confirmation. Where manual review or setup is required, Serivox aims to complete initial service activation within 24 hours of payment confirmation.

Some services may require customer action, including:

• Updating DNS records
• Connecting a domain
• Providing access to a source-code repository
• Confirming technical project information
• Completing ownership or security checks

Time spent waiting for required customer action is not considered a delay in delivery by Serivox.

Customers can follow service status through the Serivox Console. Customer-facing states may include:

• Awaiting payment
• Pending setup
• Provisioning
• Active
• Needs attention
• Suspended
• Cancelled

If customer action is required, instructions will normally appear in the Console or be sent to the registered email address.

Serivox is not responsible for delivery delays caused by incorrect or incomplete customer information, including:

• Email addresses
• Domain names
• DNS records
• Repository information
• Application configuration
• Contact information

Customers should review their information carefully before completing an order.

If payment has been confirmed but the service has not been activated within 24 hours, the customer should:

1. Check the service status in the Serivox Console.
2. Check the registered email address, including the spam or junk folder.
3. Open a support ticket through the Serivox Console.
4. Contact hello@serivox.com if Console access is unavailable.

Include the account email address and relevant invoice or service reference. Do not send passwords, full card information, security codes, private keys, or private access tokens by email.

Serivox may update this policy when its services or delivery processes change. The latest version will always be published on serivox.com.

Serivox
Cairo, Egypt

Email: hello@serivox.com
Phone and WhatsApp: +20 10 3823 2526 · Open WhatsApp