Privacy Policy

Serivox provides Web Hosting, App Hosting, Email Hosting, and a customer console for managing services, billing, and support in one place.

In this policy, "Serivox," "we," "our," and "us" refer to the Serivox services and the systems used to operate them.

This policy applies to:

• the public Serivox website at serivox.com and related landing pages
• the Serivox customer console and account area
• billing, invoice, and manual payment review workflows
• support requests and support conversations tied to your account or services
• the hosting services you create and manage through Serivox

It does not override customer-specific contracts or service terms that may apply separately.

The information we collect depends on how you use Serivox and which services you activate.

• to create and manage accounts, organizations, and memberships
• to provide Web Hosting, App Hosting, Email Hosting, and related service operations
• to authenticate users, maintain sessions, and protect access to the console and API
• to issue invoices, process billing workflows, review manual payment submissions, and communicate about payment status
• to respond to support requests and keep support linked to the right service or organization
• to send service, billing, verification, and account-related emails
• to monitor reliability, investigate problems, detect abuse, and protect the platform
• to improve product operations, usability, internal troubleshooting, and acquisition-funnel visibility

Serivox uses cookies and similar mechanisms mainly for authentication, session continuity, and first-party operational analytics.

• The customer console uses signed, httpOnly session cookies to keep you authenticated.
• Session cookies are used to protect account access and support cross-subdomain console behavior where configured.
• We may also use basic browser storage and standard web platform behavior to remember an anonymous visitor identifier, session context, referral details, and product-flow state across the public site and console.
• These first-party analytics signals help us understand pageviews, section engagement, CTA clicks, signup flow, service selection, billing actions, and payment-related drop-off points.

Based on the current audited product flow, Serivox primarily relies on essential session and account-access mechanisms rather than advertising-driven cookie behavior.

When enabled by Serivox configuration, the public site and console may also load optional third-party analytics tools to help with aggregate traffic reporting, advertising conversion measurement, and product-UX debugging. Those integrations are optional and environment-configured rather than required for the core service to work.

Serivox may share information when that is necessary to operate the platform or when required by law.

• with service providers and infrastructure used to operate the platform, such as data storage, object storage, email delivery, authentication, and hosting orchestration systems
• with the systems involved in delivering the hosting services you request, including the web-hosting, email-hosting, and app-hosting infrastructure Serivox uses to provision and manage services
• with Serivox personnel and operational reviewers who need access to billing, support, or service records in order to handle payment review, customer support, service operations, or account protection
• with analytics, advertising-measurement, or product-insight providers only where Serivox has enabled them to help measure traffic, campaign performance, conversion behavior, or product-usage patterns
• to comply with legal obligations, enforce our terms, protect Serivox, or respond to lawful requests
• as part of a business transfer if Serivox is involved in a merger, acquisition, restructuring, or asset sale

We do not describe any sale of personal information here because that is not part of the current audited Serivox product flow.

Serivox keeps information for as long as it is reasonably needed to operate accounts, provide services, maintain billing records, handle support, and meet legal or operational requirements.

• account and organization records may be retained while your account is active and for a period afterward where needed for support, billing, or security
• billing records, invoices, and payment-submission records may be retained longer because they are part of financial and operational history
• support records may be retained to maintain service context and continuity
• technical logs may be retained for shorter periods or according to operational needs

Serivox uses practical technical and organizational measures to protect account, billing, and service information, including authenticated access controls, session protection, and controlled handling of uploaded billing receipts.

No internet service can promise absolute security, so we do not guarantee that information will never be accessed, altered, or lost. We work to reduce that risk and respond when issues need investigation.

Depending on your relationship with Serivox and the law that applies to you, you may have questions or requests about the information associated with your account, billing, or services.

• review and update some account and billing profile details through the Serivox console
• contact Serivox if you need help with account, billing, service, or privacy-related information
• use the contact details below if you want us to review a privacy-related request or account-information question

If you send us a privacy-related request, we will review it in the context of the information we hold, the services involved, and any applicable legal requirements.

Serivox may link to third-party services or rely on outside systems to deliver parts of the platform, such as email transport, authentication providers, hosting infrastructure, or payment instructions.

When you follow links or use third-party tools outside the Serivox environment, their own terms and privacy policies may apply.

Serivox is intended for business and operational use and is not directed to children. If you believe a child has submitted personal information to Serivox, contact us so we can review the situation.

Serivox may be used by customers in different regions, and information may be processed where needed to operate the platform, its supporting infrastructure, and the services you request.

That can include processing in locations where Serivox, its infrastructure providers, or service-delivery systems operate. This policy does not make specific legal-framework claims about international transfers beyond that operational reality.

We may update this Privacy Policy as Serivox changes. When we do, we will update the date at the top of this page. Material changes may also be reflected through the site, console, or related customer communications where appropriate.

If you have questions about this Privacy Policy or how Serivox handles your information, contact:

Serivox
Cairo, Egypt

Email: hello@serivox.com
Phone and WhatsApp: +20 10 3823 2526

If you already have a Serivox account, you can also use the support area in the customer console so your request stays linked to the right organization or service context.